Legal notice

Shipping Policy

Thank you for shopping at MY. Please read our shipping policy carefully before placing an order. This policy applies to all orders shipped to the United States.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation, excluding weekends and US federal holidays. We do not ship on weekends or public holidays.
If your order contains multiple items, items may be shipped in separate packages at no additional shipping cost to you.
2. Shipping & Estimated Delivery Time
Our warehouse location:US
All delivery times are estimates only and not guaranteed.
United States: 3–7 business days from the date of shipment.
Delivery delays may occur due to customs inspection, carrier backlog, weather, holiday peak season, or other circumstances beyond our control. We are not liable for delays caused by third-party shipping carriers.
3. Shipping Rates
Shipping charges will be automatically calculated and displayed at checkout based on delivery address, package weight and dimensions.
We may offer free shipping . Free shipping eligibility is shown on the checkout page and subject to change without prior notice.
Remote areas may incur extra surcharges which will appear at checkout.
4. Order Tracking
Once your package is dispatched, we will send a shipping confirmation email with your tracking number and tracking link.
Tracking information may take 2–5 business days to update after the shipping label is created.
If the tracking status shows “Delivered” but you have not received your package, please first check with your local USPS, carrier or neighbors, then contact us within 7 days of the delivered status. Claims submitted after this window may be denied.
5. Customs, Duties & Taxes
For shipments imported into the United States: The buyer is responsible for any customs duties, import taxes, brokerage fees or other customs-related charges assessed by U.S. Customs and Border Protection.
We declare the package at the actual order value following international shipping regulations. We cannot mark packages as “gift” to avoid customs duties or taxes. We have no control over customs clearance and cannot predict customs fees.
6. Lost, Damaged or Incorrect Items
Lost package: If tracking shows no updates for more than 30 business days after shipment, you may contact us to initiate a carrier investigation. Investigation takes 7–14 business days. If confirmed lost, we offer a choice of reshipment or full refund of product value.
Damaged / wrong item: You must contact us and provide clear photos of outer packaging and defective/incorrect items within 7 calendar days after package delivery. We will verify your evidence and arrange replacement or refund. Claims after 7 days upon delivery will not be accepted.
7. Refusal of Package
If you refuse the package upon delivery, all return shipping fees, customs charges and handling fees will be deducted from your refund. The original shipping cost paid at checkout is non-refundable. Only product value may be eligible for partial refund.
8. Shipping Address Responsibility
Please double-check your shipping address at checkout. We are not responsible for lost or misdelivered packages caused by incorrect, incomplete or invalid addresses provided by you. Address modification after shipment cannot be guaranteed and may incur extra fees.
9. Order Cancellation Right
We reserve the right to cancel orders if the destination has import restrictions applicable to our goods, or if the order contains prohibited items.
10. Policy Update
We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately once posted on our website. Your continued use of our store and placing orders after updates means you accept the revised policy.